What happens if my flight is delayed?
We track all incoming flights (usually before you have taken off) so don't worry we will be there waiting for you.
Do you deliver cars to anywhere else apart from villas?
Yes, we will deliver the vehicle to any place of vacation or resort within a 15 mile radius of the Disney area. If is resort or vacation property is beyond this radius, there will be a small surcharge to cover the extra mileage.
Will a car seat we have booked be available in the transportation vehicle to and from the airport?
Yes, we will then transfer the seat upon arrival to your allocated vehicle.
What happens if we arrive at the meeting point and cannot find your driver?
In the unlikly event you can't find our driver please use the emergency telephone numbers you are given upon your departure. Although we do our upmost to be ahead of schedule we are dependent on the US road systems.
Tell me more about your vehicles?
All vehicles are new or recent models with low mileage. They are all fully automatic and equipped with air conditioning.
Does the contract holder have to be the main driver?
No. The contract holder does not have to be a driver at all, but they must be a member of the party and the contract holder will be responsible for the vehicle.
How many drivers are allowed to drive the rental car?
You may have up to two drivers on the contract. Additional drivers can be added but there is an additional daily charge. Just let us know if you want this quoting for on your quote request form.
What is the minimum age of a driver?
We are one of the few rental companies able to rent to under 25s. 21+ can rent from our car groups 1 through 4.
What is the difference between the 7 Seat Minivan and the 8 Seat Minivan?
These vehicles are both exactly the same size, example Honda/Toyota. The difference is there is a 3/4 seat between the two captain seats in the middle row. This seat is suitable for a child or small adult. Because this feature is usually only an option on premium package vehicles it is charged out at a higher rate than the 7 seat version.
If our flight is late in arriving, would the driver wait at a grocery store while we get some basic supplies?
Yes if our schedule allows. Please bear in mind that the driver may have other collections to do but if they feel they have enough time they will let you know.
What happens if we have to vacate our accommodations at 10 or 11 am? Do we have to go back to the airport at this time?
Where you have an early check out and your flight is not until the pm hours, we will suggest that you arrange to meet us with the rental vehicle at a convenient location. From there we will collect the vehicle and transfer you back to the airport.
What if we can't fit our luggage in the rental vehicle though?
We will arrange to come to your accommodation at your scheduled checkout time and collect your baggage, where it will be held securely for you. We will then bring it along with us to the meet up point later.
Is there a full tank of fuel in the vehicle?
Yes, the vehicle will be delivered to your accommodation with a full tank of fuel. Before your return transfer we ask you to refill the vehicle.
My villa address won't be allocated until l arrive. Can I still use the service?
Yes. We see this circumstance all the time and have developed working relationships with most of the villa management companies. If you supply us with your villa booking reference number and management company details we will be able to obtain the required information and have your car waiting on the drive when you arrive.
Can I book more than 12 months in advance?
Yes... and no.... We can only firm up pricing and guarantee a booking about twelve months in advance (at the most). The rental market is influenced by many factors and our ability to provide a robust service at a fair price hinges on being able to make, and keep, our commitments to you, the customer. If your booking is outside of when we could guarantee pricing we will 'pencil in' your preferred dates and diarize a follow up once we know what the pricing structure looks like - usually 12-9 months before you travel. This way you have an opportunity to get on our books early and carry on with the rest of your trip planning!